[URBAN NOTE] “Failing Presto fare gates madden passengers”
Ben Spurr’s Toronto Star article is frustrating, especially after my experience in Montréal with the STM smartcards. Why is this technology so impossible to implement?
Jerzy Jarmasz was on track to have his son at school on time when the pair arrived at Dufferin subway station Monday morning.
But there was just one problem: when they tried to leave by the Russett Ave. exit, the one closest to the school, they couldn’t get out.
Bothof the new Presto smart-card-enabled fare gates that the TTC recently installed there were out of order and would not open.
[. . .]
According to TTC spokesperson Heather Brown, there are now 376 fare gates at 41 of the agency’s subway stations, and about 12 per cent of them don’t work at any given time.
That’s an improvement from November, when about 18 per cent of the gates were offline at any given moment.
Brown said various problems can cause the gates to fail unexpectedly. The figures also include a small number of gates that are deliberately taken offline, she said.